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______ means that bureaucratic employees earn jobs based on qualifications and merit.


A) Formal rules
B) Professionalization
C) Hierarchy
D) Division of labor

E) A) and C)
F) All of the above

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Upper-level management in public bureaucracies tends to be highly representative of the demographics of the population.

A) True
B) False

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Patronage is the process of giving government jobs to ______.


A) the educated elite
B) men
C) skilled workers
D) party loyalists

E) A) and D)
F) A) and C)

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Describe the relationship between public agencies and the legislative and executive branches of government.

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Public agencies have a close relationshi...

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Public education, as we know it now, has existed since _____.


A) the beginnings of the United States
B) the colonial days
C) around the turn of the century
D) the late 1800s

E) C) and D)
F) All of the above

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In the early days of the United States, there was very little bureaucracy.

A) True
B) False

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The Pendleton Act established ______ requirements for federal jobs.


A) age
B) education
C) examination
D) security

E) B) and C)
F) None of the above

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Performance measures generally indicate public bureaucracies are ______.


A) too much work
B) a poor job compared with private companies
C) a reasonably good job
D) comprehensive evaluations

E) B) and D)
F) A) and B)

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SELECT ALL THAT APPLY. Which of the following are areas of concentration for GPP?


A) people
B) infrastructure
C) information
D) investment

E) A) and C)
F) None of the above

Correct Answer

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A state's administrative code has the force of law.

A) True
B) False

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Length of time a worker has spent in a position is referred to as ______.


A) merit
B) tenure
C) seniority
D) authority

E) A) and D)
F) All of the above

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The merit system has been expanded to include ______.


A) protection for whistle-blowers
B) guaranteed work for veterans
C) tenure for management
D) protection from party administrators

E) A) and D)
F) B) and C)

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Public labor unions are not focused on ensuring ______.


A) competitive pay and benefits for public employees
B) appropriate job responsibilities for public employees
C) adequate working conditions for public employees
D) competitive pay and working conditions for managers

E) A) and B)
F) None of the above

Correct Answer

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On average, public-sector employees have ______ than do private-sector employees.


A) less education
B) more education
C) less civic duty
D) more instances of ethical violations

E) A) and B)
F) C) and D)

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One of the principles of hierarchy is a clear ______ chain of command


A) horizontal
B) structured
C) formal
D) vertical

E) A) and D)
F) All of the above

Correct Answer

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Compared with individuals working in the private sector, public employees do not have ______.


A) higher levels of education
B) a greater commitment toward civic duty
C) more stringent codes of ethical behavior
D) lower standards for pay

E) A) and B)
F) B) and D)

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