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Exam 6: Managing Change, innovation, and Entrepreneurship

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Question 1

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A new policy at work requires Jason to stay later on Wednesdays to attend mandatory project meetings.Wednesdays are usually when Jason takes his daughter to soccer practice.Jason would rather have the project meetings earlier in the morning on Wednesdays or stay later on Thursdays so he can still make time for his daughter.What is Jason's reason for resisting change?

A) Learning anxiety
B) Self-interest
C) Fear of loss
D) Uncertainty

E) B) and D)
F) None of the above

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Question 2

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Forcefield analysis is ____________.

A) An organizational development intervention technique that brings together participants from all parts of the organization to problem solve or take advantage of opportunities
B) An organizational development intervention that diagrams the current level of performance,the forces hindering change,and the forces driving toward change
C) An organizational development intervention that uses a questionnaire to gather data to use as the basis for change
D) An organizational development intervention in which the change agent makes a direct recommendation for change

E) B) and C)
F) A) and B)

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Question 3

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There are four types of change.

Which of the following forms of organizational development intervention is focused only on the individual?

We are more commonly concerned about the interests of the organization than about our best interests when it comes to change.

___________ is the implementation of a new idea.

The strategy of the ______________ is to continue to improve the existing technology as rapidly as possible,while still allowing the use of the old technology.

Robert is a manager at RedBoard and has recently decided to take his team in a new direction.He wants to work on a new project while still continuing to develop current initiatives.Down the road,he believes this new product will add equity to the company in a new dimension,but he can not be certain of it will be successful.Robert is managing this change from a(n) _______________ standpoint.

The comprehensive change model is a five step process that is slightly more detailed than Lewin's Change Model:

_______ are/is a mechanism to help implement planned organizational change.

A new policy at work requires Jaxon to wear slacks every day of the week.Previously he enjoyed wearing khakis or golf shorts to work on occasion.Since he works at a call center,he never is face-to-face with customers and does not like or understand this new policy.He does not understand the need for this new policy and is considering asking his management for explanation.He hopes he can still find a way to wear whatever pants or shorts he wants.We would consider Jaxon to be in which stage of the change process?

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.She realizes that she may have overstepped boundaries with the staff and has made efforts to make sure the staff knows she has their best interests in mind.She has encouraged staff members to suggest their own ideas and emphasizes that their input is important in making decisions.How is Mary overcoming resistance with her staff?

___________ fuel the economy.

What is the first step to take after selecting a new business venture?

When implementing innovative changes,one face ______.

The three major sources of resistance to change are: beliefs,values,and work environment.

The facts about an impending change are often circulated through the grapevine.

Amanda has worked for Parks City Library for over ten years and has grown to love her job and her co-workers.Recently,there has been talk among the library workers that half of the existing workers will be transferred to the new library on the other side of town.Amanda is worried that Macy,her fellow worker of five years,will be one of the staff members moving to the new library.She hopes that both she and Macy will stay at the same library.What is Amanda's reason for resisting change?

Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.Mary explains to the staff that the new policies are more effective than the old ones because they save time and energy,and allows the staff more time to spend servicing customers.How is Mary overcoming resistance with her staff?

Sandy works for an office that has recently gained a new CEO.This new CEO has decided to re-write the employee handbook in order to totally reform the past methodologies.He believes this new strategy will revolutionize the company.He is managing change under ___________.