Question 1

Which of the following is NOT a strategic operations management decision?

Accepted Answer

A)  maintenance
B)  price
C)  layout design
D)  quality
E)  inventoryF) C) and D)
G) A) and E)

Question 2

Current challenges in operations management include all of the following EXCEPT:

Accepted Answer

A)  just-in-time performance.
B)  rapid product development.
C)  mass customization.
D)  empowered employees.
E)  None of the above are exceptions,i.e. ,all are current challenges.F) A) and B)
G) A) and C)

Question 3

Which is NOT true regarding differences between goods and services?

Accepted Answer

A)  Services are generally produced and consumed simultaneously;tangible goods are not.
B)  Services tend to be more knowledge-based than goods.
C)  Services tend to have a more inconsistent product definition than goods.
D)  Goods tend to have higher customer interaction than services.
E)  Reselling is unusual in services;goods often have some residual value.F) A) and B)
G) None of the above

Question 4

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Accepted Answer

A)  2%
B)  5%
C)  10%
D)  20%
E)  50%F) A) and C)
G) A) and E)

Question 5

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Accepted Answer

The answer of When a tangible component is not included...

Question 6

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A)  Charles Babbage
B)  Henry Ford
C)  Frank Gilbreth
D)  W.Edwards Deming
E)  Henri FayolF) A) and C)
G) A) and B)

Question 7

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Accepted Answer

A)  0%
B)  8.3%
C)  25%
D)  50%
E)  16.7%F) B) and E)
G) A) and B)

Question 8

Competition in the 21st century is no longer between companies;it is between supply chains.

Accepted Answer

A) True 
 B)False

Question 9

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be:

Accepted Answer

A)  180 valves/hr.
B)  200 valves/hr.
C)  220 valves/hr.
D)  880 valves/hr.
E)  1760 valves/hr.F) C) and D)
G) None of the above

Question 10

Identify three or more operations-related tasks carried out by Hard Rock Café.

Accepted Answer

Providing custom meals;designing,testing...

Question 11

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Accepted Answer

A)  less than 2 hours
B)  between 9 and 10 hours
C)  between 2 and 6 hours
D)  between 6 and 8 hours
E)  between 8 and 9 hoursF) A) and E)
G) A) and C)

Question 12

All of the following decisions fall within the scope of operations management EXCEPT for:

Accepted Answer

A)  creating the company income statement.
B)  design of goods and services.
C)  location strategy.
D)  managing quality.
E)  human resources and job design.F) C) and D)
G) A) and D)

Question 13

Identify the 10 strategic OM decisions.

Accepted Answer

Design of goods and services,m...

Question 14

Which productivity variable has the greatest potential to increase productivity?

Accepted Answer

A)  labor
B)  globalization
C)  management
D)  capital
E)  energyF) B) and E)
G) A) and C)

Question 15

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Accepted Answer

A) True 
 B)False

Question 16

Walter Shewhart is listed among the important people of operations management because of his contributions to:

Accepted Answer

A)  assembly line production.
B)  measuring productivity in the service sector.
C)  just-in-time inventory methods.
D)  statistical quality control.
E)  information technology.F) C) and D)
G) None of the above

Question 17

Operations management is applicable:

Accepted Answer

A)  mostly to the service sector.
B)  to services exclusively.
C)  mostly to the manufacturing sector.
D)  to all firms,whether manufacturing or service.
E)  to the manufacturing sector exclusively.F) A) and E)
G) C) and E)

Question 18

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Accepted Answer

A)  Frank Gilbreth
B)  W.Edwards Deming
C)  Henry L.Gantt
D)  Lillian Gilbreth
E)  Frederick W.TaylorF) C) and E)
G) All of the above

Question 19

Define operations management.Will your definition accommodate both manufacturing and service operations?

Accepted Answer

Operations management can be d...

Question 20

Which of the following is NOT an element of the management process?

Accepted Answer

A)  controlling
B)  leading
C)  planning
D)  pricing
E)  staffingF) A) and E)
G) A) and C)

Exam 1: Operations and Productivity

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Correct AnswerverifiedShow Answer

All of the following decisions fall within the scope of operations management EXCEPT for:

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Which of the following is NOT a strategic operations management decision?

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Current challenges in operations management include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Which productivity variable has the greatest potential to increase productivity?

Correct AnswerverifiedShow Answer

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Correct AnswerverifiedShow Answer

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Correct AnswerverifiedShow Answer

Which of the following is NOT an element of the management process?

Correct AnswerverifiedShow Answer

A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

Correct AnswerverifiedShow Answer

Which is NOT true regarding differences between goods and services?

Correct AnswerverifiedShow Answer

Who among the following is associated with contributions to quality control in operations management?

Correct AnswerverifiedShow Answer

Define operations management.Will your definition accommodate both manufacturing and service operations?

Correct AnswerverifiedOperations management can be d...View AnswerShow Answer

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Correct AnswerverifiedShow Answer

Operations management is applicable:

Correct AnswerverifiedShow Answer

Identify three or more operations-related tasks carried out by Hard Rock Café.

Correct AnswerverifiedProviding custom meals;designing,testing...View AnswerShow Answer

Walter Shewhart is listed among the important people of operations management because of his contributions to:

Correct AnswerverifiedShow Answer

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Correct AnswerverifiedShow Answer

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be:

Correct AnswerverifiedShow Answer

Identify the 10 strategic OM decisions.

Correct AnswerverifiedDesign of goods and services,m...View AnswerShow Answer

Competition in the 21st century is no longer between companies;it is between supply chains.

Correct AnswerverifiedShow Answer

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Operations management can be d...
View Answer

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Providing custom meals;designing,testing...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Design of goods and services,m...
View Answer

Correct Answer
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